• Where do your products come from?
  We attach great importance to the origin and quality of our products. Many of our items are made by skilled artisans (e.g., in Germany/Europe) who combine traditional techniques with modern designs. We ensure ethical manufacturing and high-quality materials for all our products to ensure your pet's safety and well-being.
• Can I try on the products before buying them?
  As an online-only store, we don't offer physical fitting. However, to help you choose, we provide detailed sizing and measuring instructions on each product page. If the product still doesn't fit, you can return or exchange it within our return policy.
• Do you offer customized products?
  Selected products offer the option of customization, for example, through engraving on collars or specific size adjustments. Please contact us directly by email at [your email address] or by phone at [your phone number] to discuss your individual requirements.

Ordering and payment

• How do I place an order?
  Placing an order is easy: Select the items you want and add them to your shopping cart. Once you've added all the products, click the shopping cart icon and follow the steps in the checkout process. You'll be guided through entering your delivery address and selecting your payment method.
• Which payment methods are accepted?
  We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Klarna (purchase on account, installment purchase), Sofortüberweisung, and other country-specific options. All available payment methods are clearly displayed in the checkout area.
• Can I change or cancel my order after placing it?
  We process orders quickly to ensure prompt delivery. Therefore, changes or cancellations are only possible if your order has not yet been prepared for shipment. Please contact us immediately at [your email address] or [your phone number] with your order number.
• Will I receive an order confirmation?
  Yes, immediately after successfully completing your order, you will receive an automatic order confirmation email to the address you provided. This email will contain a summary of your order and your order number.

Shipping and delivery

• Which countries do you deliver to?
  We ship within Germany and to all European Union countries as standard. If you require delivery to another country, please contact us in advance to discuss options and conditions.
• How much are the shipping costs?
  Shipping costs vary depending on the destination country and the total weight/volume of your order. Within Germany, we offer free shipping [for example, for orders over XX EUR]. The exact shipping costs will be clearly displayed in your shopping cart and at checkout before you submit your order.
• How long does delivery take?
  The standard delivery time within Germany is [e.g., 2-4] working days. For deliveries within the EU, please allow [e.g., 4-7] working days. For international shipments, the delivery time may vary. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
• Can I track my shipment?
  Yes, once your order has left our warehouse, you will receive an email with a tracking number and a link to track your package. This allows you to check the status of your delivery at any time.

Returns and exchanges

• How do I return or exchange an item?
  You have the right to return or exchange unused and original packaged items within [e.g., 14] days of receipt. Please complete the enclosed return form or contact our customer service to initiate a return. Detailed instructions can be found on our [link to your return policy page, e.g., return policy page].
• Do I have to pay the return shipping costs?
  Return shipping costs are generally borne by the buyer, unless the complaint is based on a defective or incorrectly delivered item. In such cases, we will, of course, cover the return shipping costs.
• When will I receive my refund?
  After we receive and inspect your return, we will refund the purchase price within [e.g., 7-10] business days using the original payment method. You will receive an email confirmation once the refund has been processed.

Product care and safety

• How do I care for the products properly?
  Care instructions vary depending on the product material. Specific care instructions can be found on the respective product page and often on the product label. We generally recommend [e.g., hand washing for textile products, leather care for leather items].
• Are your products safe for pets?
  Your pet's safety and well-being are our top priority. All our products are made from animal-friendly and non-toxic materials. However, please check the condition of the accessories regularly for wear and tear to ensure your pet's safety.